Customer Support > Contact Us | Ordering Information | Domestic Shipping | International Ordering Information | FAQs | Returns, Exchanges & Warranties | Group/Bulk Sales
We ship most of our products to over 150 countries. All international orders must be prepaid in U.S. currency. We accept Visa, MasterCard, American Express, Discover, Apple Pay, PayPal, PayPal Credit, Afterpay, Amazon Pay, Redshift Watersports Gift Certificate, and wire transfer as forms of payment.
International Shipping:
- FedEx International Priority (1-3 Business Days)
- FedEx International Economy (2-6 Business Days)
- FedEx International Ground ([Canada Only] 2-7 Business Days)
For estimated shipping rates and transit times, simply add the products that you are interested in to the cart and enter your country and postal code. Estimated shipping rates and transit times will be populated below. You are also welcome to email us or call us with your complete ship to address (including country and postal code) and a general idea of what you are wanting to have sent your way.
Orders placed by 3:00 PM Eastern are generally shipped the same day. In the unfortunate event a product is out of stock, an Redshift Watersports sales rep will contact you.
Heavy and oversized orders are subject to additional shipping costs.
Landed Cost Guarantee:
We sell internationally with full transparency and no drama. Duties, taxes, and other fees are calculated at checkout. We prepay all taxes for you and your order travels to you seamlessly and without delays or surprises. Easy.
Order Tracking:
All orders with a valid email address will automatically receive shipment notification emails that contain tracking information for the order. This is your confirmation that your order has shipped.
You can also check the status of your order here.
We have several distribution centers located across the United States. Depending on where your gear is housed, your order could be split into multiple shipments. The good news is you will not responsible for any additional fees, and we promise to meet the anticipated delivery date based on the shipping method you selected at checkout.
Lost/Missing Shipments:
Lost or missing shipments must be reported to Redshift Watersports within five business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was, indeed, not received by you. Any unreported lost or missing shipments are the responsibility of the Customer and Redshift Watersports shall assume no liability for unreported missing or lost shipments.
Lost shipment claims on any package sent out using the USPS Priority Mail International service will not be considered until after 90 days from the original ship date.
Damaged Shipments:
Should you receive any product that has been damaged in shipping, please contact us immediately. It is important that you do not discard the damaged packaging. We will have the shipment carrier pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within five business days of receipt of goods. Any claims reported after five business days are subject to denial.
