Customer Support > Contact Us | Ordering Information | Domestic Shipping | International Ordering Information | FAQs | Returns, Exchanges & Warranties | Group/Bulk Sales
Shipping Methods
- FedEx FREE Shipping (3-10 Business Days)
- FedEx Ground Economy (2-10 Business Days)
- FedEx Ground/Home Delivery (1-7 Business Days)
- FedEx Express Saver (3 Business Days)
- FedEx 2Day (2 Business Days)
- FedEx Standard Overnight (1 Business Day)
- USPS Priority Mail (2-7 Business Days)
FREE Shipping Offer:
- FREE Shipping offer is valid on all orders over $99 going to the Lower 48 states.
- FREE Shipping method will be selected by Redshift Watersports (FedEx Ground Economy or FedEx Ground/Home Delivery, depending on shipment weight).
- FREE Shipping offer is not available for international, Alaska, Hawaii, and Puerto Rico orders. Orders being shipped to U.S. Minor Outlying Islands are also excluded.
- FREE Shipping does not apply to Express delivery upgrades. Express upgrade options and charges are available during checkout.
- Redshift Watersports reserves the right to end or change this FREE Shipping offer at any time.
- Due to the size of a kneeboard, all kneeboards will incur a $30 surcharge for shipping.
Domestic Shipping Costs:
Shipping and handling charges listed at the cart level are based on products in the cart and the shipping address provided. Puerto Rico and U.S. Minor Outlying Islands orders are considered "international" orders. Redshift Watersports reserves the right to limit quantities and or charge actual shipping charges on bulk orders and shipments over 20 Lbs.
All APO, FPO, and DPO orders are shipped via the U.S. Postal Service. P.O. Box orders are shipped via the US Postal Service.
Invalid or incorrect addresses are subject to an additional fee of $15.00 that will be charged to the credit card used to make the initial purchase upon notification from the shipment carrier. No refunds on shipping costs unless Redshift Watersports is responsible for the error.
Orders placed by 3:00 PM Eastern are generally shipped the same day. In the unfortunate event a product is out of stock, an Redshift Watersports sales rep will contact you.
Orders shipped via the US Postal Service must be paid for by Visa, MasterCard, PayPal, PayPal Credit, Amazon Payments, eGift Card, wire transfer, or money order by mail. We cannot accept American Express payments if the order is being shipped with the USPS.
Guaranteed Express Shipping Upgrade:
Redshift Watersports offers an express shipping upgrade on in-stock product. Saturday Delivery available for select locations at an additional cost. Saturday Delivery orders must be phoned in and must be placed by 12:00 PM on Fridays. Express Guarantee is for business days only...holidays, weekends, and severe weather excluded. No refunds on shipping upgrade costs unless Redshift Watersports is responsible for an error or the shipping carrier is at fault. Some items may not be available for Express upgrades. Heavy and oversized orders may require additional shipping charges.
Order Tracking:
All orders with a valid email address will automatically receive shipment notification emails with tracking information for the order. This is your confirmation that your order has shipped.
You can also check the status of your order here.
We have several distribution centers located across the United States. Depending on where your gear is housed, your order could be split into multiple shipments. The good news is you will not responsible for any additional fees, and we promise to meet the anticipated delivery date based on the shipping method you selected at checkout.
For information on International, Puerto Rico, and U.S. Minor Outlying Islands orders, click here.
Lost/Missing Shipments:
Lost or missing shipments must be reported to Redshift Watersports within five business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was, indeed, not received by you. Any unreported lost or missing shipments are the responsibility of the Customer. Redshift Watersports shall assume no liability for unreported missing or lost shipments.
*Lost shipment claims on any package sent out via the US Postal Service will not be considered until after 30 days from the original ship date.
Damaged Shipments:
Should you receive any product that has been damaged in shipping, please contact us immediately. It is important that you do not discard the damaged packaging. We will have the shipment carrier pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within five business days of receipt of goods. Any claims reported after five business days are subject to denial.